Terms & conditions

1. General

a) Unless otherwise agreed in writing by Hi-Tech Property Maintenance, the customer agrees that it will be bound by these trading terms.
b) These trading terms apply to all orders accepted by Hi-Tech Property Maintenance for the purchase of products or the provision of services.
c) Hi-Tech Property Maintenance is not bound to accept any order
d) Hi-Tech Property Maintenance will not be bound by any terms or conditions of the Customer’s order or other document unless expressed otherwise in writing. Any such terms are expressly negatived.

2. Price and payment

a) All materials must be paid for in full upon acceptance of the customer’s order in the form of a deposit. The outstanding balance (labour charges) are payable on the day of completion of installation.
b) Orders will not proceed until deposit has been paid.
c) If any part of an invoice is in dispute, the balance will remain payable and must be paid when due. The Customer has no right to set-off any claim against the monies owed.
d) Hi-Tech Property Maintenance may recover in full from the customer the costs of collecting any money due and payable by the Customer to Hi-Tech Property Maintenance including any fees of any mercantile agent or solicitor engaged by Hi-Tech Property Maintenance, on a solicitor / client basis.
e) Payment may be made by cash, cheque or direct deposit; we do not have an eftpos machine and do not accept credit cards.

3. Delivery

a) Deliveries made by third parties to site for materials for Hi-Tech Property Maintenance to complete works, must be met by at least one able bodied individual to assist with unloading the delivery vehicle. Unless expressed in writing by Hi-Tech Property Maintenance, the customer is responsible for receiving the delivery.
b) All materials delivered or left on site at any time must be accorded reasonable treatment by the customer and must be stored in dry buildings. Not in damp, moist or freshly plastered areas. No responsibility will be taken for materials that have been damaged or ill-treated while left on site.

4. Works on site

a) The customer must be present for the entire duration of all installations. Hi-Tech Property Maintenance will not be held responsible for any loss or damage if the client is not present.
b) The customer is responsible to inform the installer if any changes to doors or door frames are required prior to commencement of installation (i.e. changing swing direction, hinge type or handle location). Hi-Tech Property Maintenance will not be held responsible should instructions fail to be given.
c) Any removal or alterations to electrical wiring, plumbing, tiling, brickwork, alarm systems or cabling will need to be done prior to the installation date.
d) Any dangerous or hazardous materials, including but not limited to asbestos and lead, are to be removed by the client at the client’s expense. Evidence needs to be provided prior to starting any works that these hazardous materials have been removed and the site is safe to commence work and that all materials have been removed in accordance with relevant Australian standards.
e) Any pests, including but not limited to termite, cockroaches and rats, are to be removed by client and client’s expense.
f) A clear work area must be provided for works to be completed no smaller than 3m x 2.5m for the installation of a standard 2040 x 820 door. Should the work area be too small or unsuitable, installation may have to be re-scheduled.
g) Access from the work area to the installation area must be clear and unobstructed.
h) As we are installing a product some dust and wood shavings will result. It is the client’s responsibility to cover anything that they are not prepared to have covered in dust or shavings. Our installers will perform a brief clean up at completion of works or as they deem necessary. It is the client’s responsibility to clean up properly after we have completed works. Hi-Tech Property Maintenance will not be liable for any product damaged as a result of dust, shavings or debris.
i) Tools used on site can be very dangerous or deadly; therefore young children and pets must be kept clear from all areas where works are being completed.
j) Suitable parking must be available on or directly in front of site for the entire duration of the installation, free of charge. If suitable parking is not available Hi-Tech Property Maintenance may charge an additional levy for poor access.
k) Unless stated in writing otherwise Hi-Tech Property Maintenance is not responsible for any rubbish removal from site. It is the customer’s responsibility to dispose of all removed products and rubbish.
l) During installation and / or removal works Hi-Tech Property Maintenance will not be held responsible for any chipped, scratched or damaged bricks, plaster, render, tiles or floors. While due care is taken some damage may occur.

5. Leadtimes and Cancellation

a) Leadtimes quoted are only an estimation and are subject to daily change. Once an order has been accepted and deposit paid, Hi-Tech Property Maintenance will establish an accurate leadtime and inform the Customer.
b) Special order / non-stock products cannot be cancelled, changed or returned once ordered.
c) Once an installation date has been confirmed, any re-scheduling or cancellation of that booking (by customer) less than 72 hours prior to the installation date will incur a $200 re-scheduling fee.
d) Hi-Tech Property Maintenance will not be held liable for products ordered incorrectly by the customer.

6. Warranties and Liability

a) All installation work comes with a 3 month guarantee against defects arising from faulty workmanship and installed products for a period of three months or as specified by the manufacture’s Terms and Conditions.
b) Handles that do not have a spring in the handle themselves and rely solely on the spring of the latch often do not spring back into place once installed. This will not be considered a defect with installation.
c) All products installed must be maintained in accordance with manufacturer’s recommendations.
d) Manufacturer’s recommendations must be followed, any failure to follow will void any warranty.
e) All product(s) remain the property of Hi-Tech Property Maintenance until they are paid for in full.
f) Should any fault in product or workmanship need to be addressed, the customer must ring Hi-Tech Property Maintenance to organise an inspection and any action needed can then be addressed by the relevant representative.
g) All doors must be painted / sealed immediately after fitting on all 6 sides as per the manufacturer’s recommendations.
h) Timber is a natural product that will have significant variation in both colour and grain. This will not be considered a defect.
i) We prefer not to hang painted doors especially ones with a high gloss or sprayed finish. If a client requests that we do hang one we will do it but the client is liable for any damage that may occur to the door. We will not be liable for any damage even if we cause it as we do not specialise in hanging painting doors. All liability is with the client.

DOOR MANUFACTURER’S WARRANTY AND RECOMMENDATIONS

TERMS AND CONDITIONS

Natural variations in the colour, texture or grain pattern of the wood or MDF are not to be considered defects. Doors must be accorded reasonable treatment by the purchaser and should be stored or hung in dry buildings and not in damp, moist or freshly plastered areas. The utility or structural strength must not be impaired in the fitting of the door, the application of hardware, or cutting and altering of the door for lights, louvres, panels or any special details. A maximum of 3mm may be trimmed from any door. Normal “show-through” of frame components in doors shall not be considered a defect. Entrance/solid doors up to 2040 x 820 require three hinges, larger doors require four hinges or pivot system. ENTRANCE DOORS SHOULD BE HUNG IN WEATHER PROTECTED AREAS.
Doors that are installed in a fully exposed situation including opening out doors will not be warranted unless there is adequate overhead protection.
Immediately after fitting, and prior to hanging, the entire door, including the top and bottom edges, must receive two coats of undercoat and two coats of paint. If staining, exterior grade varnish or sealer must be used and its application to be equivalent to paint finish, to prevent absorption of moisture. Semi gloss or satin finishes are recommended for all doors to reduce “show-through”.

Exterior finishes to be applied strictly in accordance with paint manufacturers instructions. Entrance and exterior doors should be finished in light reflective colours to reduce the risk of heat absorption which may cause warping. DARK COLOURS MAY VOID WARRANTY. Regular maintenance should be provided to prevent deterioration. Where any legislation provides for remedies for the Company’s breach of a condition or warranty whether statutory or otherwise, then, at the Company’s option, the customer’s sole remedy for such breach except a breach of Section 69 of the Trade Practices Act will be limited to: such remedy, or the repair of the products, or the replacement of the products or the re-supply of the products; or the payment of the cost of replacing the products; or the cost of having the services supplied again; or the re-provision of the services. No claim will be accepted unless notified in writing to the Company within seven (7) days of the date of delivery of the products or the supply of the services.
Never use automotive or two pack paint finishes on doors.

The Company will not be held responsible for additional charges of hanging, painting or other charges arising from the replacement of doors. Any such defects must be brought to the attention of the manufacturer when discovered and in any event within five years from the date of shipment by the Company. The Company is not liable to reimburse any purchaser for doors repaired or replaced without the prior written consent of the Company to such repair or replacement. The Company will not assume responsibility for doors which become defective because of failure to follow these conditions or hazards of shipment or storage, after doors leave the control of the Company. The Company will not be liable for any costs, claims, damages or demands arising from the personal injury, loss or damage whatsoever occurring to the customer or its agents, servants as a result of either acts or omissions of the customer. The Company will not be liable for any consequential loss or damage, whether due to its negligence or otherwise. The Company will not be liable to the customer for the Company’s failure to comply with its obligations to the customer due to any cause beyond the Company’s reasonable control and the Company’s obligations affected by such cause are suspended while the cause continues to prevent or hinder the Company’s performance.

ADVISORY NOTE

Considerable damage can occur during the delivery of doors particularly to country areas. “Special Packaging” is recommended (optional extra cost) in an attempt to prevent transit damage. The Company is not responsible for any transit damage.

INTERPRETATION OF WARP

Warp shall be interpreted as meaning the cupping/bowing or twisting of doors. It refers to distortion within the door itself and not its relationship to the jambs or frame in which it is hung. Warp exceeding 5mm for doors up to 2100 x 920mm, 6mm for doors over 2100 x 920mm and up to 2340 x 920mm and 8mm for doors up to 2340 x 1200mm shall be considered a defect. Doors in excess of 2340mm high or 1200mm wide are not guaranteed against warp.

EXCLUSIONS

The guarantee against warp does not apply to the following:
a. Doors with face veneers of different species.
b. Doors that are improperly hung or do not swing freely.
c. External flush doors which have been painted or stained dark colours, or different colours each face.

Experience has demonstrated that when warp occurs after doors have been delivered to storage or building sites, it is usually due to improper storage or adverse moisture conditions after hanging and not to faulty manufacture. The Company will accept no responsibility for doors when moisture content of the timber falls below 12% or exceeds 18%. The Company will not accept responsibility for conditions wholly beyond its control. However, the Company should be consulted promptly if excessive warping occurs to provide assistance in overcoming the difficulty.